Terms of Service

These Terms govern your use of the Mosiflow website, the MosiShop mobile and web apps and related services (the “Service”), provided by Mosiflow, Bujumbura, Burundi (“Mosiflow”, “we”, “us”). By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Payments & Refund Policy. If you use the Service for a business, you confirm you can bind that business.

• You must give accurate information and keep your login, PIN and devices secure.
• You are responsible for activity under your account, including your staff's activity and the roles you grant them.
• Tell us promptly at support@mosiflow.com if you suspect unauthorized access.

The Service is sold as a subscription, billed in advance monthly or yearly. Plans, limits and prices are shown on our pricing page and in the app and may change for future periods with notice.

Card payments are processed by Paddle, our Merchant of Record, which is the seller of record for card orders and is responsible for collecting payment and applicable taxes. Mobile money payments are collected by us. Paddle's checkout buyer terms apply to card orders. Card subscriptions renew automatically until cancelled. Details, including upgrades, downgrades, cancellation and refunds, are in the Payments & Refund Policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns for card orders. Invoices and receipts for card orders come from Paddle. You can contact Paddle through the link in your receipt or at paddle.com/help, and you can always contact us first at support@mosiflow.com.

A trial gives access to one business with one branch for the trial period shown to you. We may limit or end trials that are abused. When a trial ends you need a paid plan to keep using paid features; your data is kept for a reasonable time so you can subscribe and continue.

• You own the business data you put into the Service (products, sales, customers, stock and so on).
• You permit us to host, process and back it up only to run the Service for you, as described in the Privacy Policy.
• You are responsible for having the right to collect your customers' data and for the accuracy of your records, including tax records.
• You can export your data while your account is active. Offline data held on a device syncs when the device reconnects.

You agree not to:

• use the Service for anything unlawful or fraudulent, or to sell prohibited goods;
• access accounts or data that are not yours, or probe or disrupt the Service;
• reverse engineer the apps, or upload malicious code;
• resell or share your subscription outside the limits of your plan.

Where the AI assistant is available, it answers questions about your business data and may be wrong. Check important figures before acting on them. Usage may be limited by credits included in your plan.

We work to keep the Service available and offline-capable, but we do not promise it will be uninterrupted or error-free. We may improve, change or retire features, and will give reasonable notice of material changes that reduce what your plan includes.

You may cancel at any time; your plan then runs to the end of the paid period. We may suspend or end access for non-payment, breach of these Terms, or to prevent harm, and will tell you why where we can. Refunds on termination follow the Payments & Refund Policy.

The Service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss such as lost profit or lost sales, and our total liability for any claim is limited to the amount you paid for the Service in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

These Terms are governed by the laws of Burundi, without affecting mandatory consumer rights where you live. We may update these Terms; the date shown on this page is the latest version, and continued use after a change means you accept it.

Questions: legal@mosiflow.com (legal) or support@mosiflow.com (support).