🔒 Privacy & Security
Mosiflow is committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ERP platform and services.
1Information We Collect
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Personal InformationInformation you provide directly to us:
Account Information: Name, email, phone, company, job title
Billing Information: Payment details, billing address, tax IDs
Profile Information: Preferences, settings, photos
Communication Data: Messages, support tickets, feedback
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Business DataERP platform business data we process:
Customer Data: Names, contacts, purchase history
Product Information: Inventory, catalogs, pricing, suppliers
Financial Data: Transactions, invoices, accounting records
Employee Data: Staff info, payroll, time tracking
Operational Data: Sales, warehouse, supply chain data
2. How We Use Your Information
2.1 Service Provision
- Provide and maintain Mosiflow services
- Process transactions and manage billing
- Enable core ERP functionality (POS, inventory, CRM, etc.)
- Facilitate data synchronization across modules
- Generate reports and analytics
2.2 Communication
- Send service-related notifications and updates
- Provide customer support and technical assistance
- Share important security and compliance information
- Send marketing communications (with consent)
3. Data Sharing and Disclosure
3.1 We Do Not Sell Your Data
Mosiflow does not sell, rent, or trade your personal or business data to third parties for marketing purposes.
3.2 Service Providers
We may share data with trusted service providers who assist us in:
- Cloud Infrastructure: AWS, Google Cloud, Microsoft Azure
- Payment Processing: Stripe, PayPal, and other payment processors
- Analytics: Google Analytics, Mixpanel (anonymized data only)
- Communication: Email services, SMS providers, customer support tools
- Security: Security monitoring and threat detection services
4. Data Security
4.1 Security Measures
We implement comprehensive security measures:
- Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Multi-factor authentication, role-based permissions
- Network Security: Firewalls, intrusion detection, DDoS protection
- Monitoring: 24/7 security monitoring and incident response
- Compliance: SOC 2 Type II, ISO 27001 standards
5. Your Rights and Choices
5.1 Access and Portability
- View and download your personal data
- Export business data in standard formats
- Request copies of data we hold about you
5.2 Data Protection Rights (GDPR/CCPA)
EU and California residents have additional rights:
- Right to object to processing
- Right to data portability
- Right to lodge complaints with supervisory authorities
- Right to know what personal information is collected and sold
6. Compliance and Certifications
6.1 Regulatory Compliance
- GDPR: European General Data Protection Regulation
- CCPA: California Consumer Privacy Act
- SOX: Sarbanes-Oxley Act compliance for financial data
6.2 Industry Standards
- SOC 2 Type II: Security, availability, and confidentiality
- ISO 27001: Information security management
- PCI DSS: Payment card industry data security (where applicable)
7. Contact Information
7.1 Privacy Questions
For privacy-related questions or requests:
Email: privacy@mosiflow.com
Address: 123 Business Ave, Suite 100, New York, NY 10001
Phone: +1 (555) 123-4567
7.2 Data Protection Officer
For GDPR-related inquiries:
Email: dpo@mosiflow.com
This Privacy Policy is effective as of the last updated date above. We encourage you to review this policy regularly to stay informed about how we protect your information.